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Privacy Policy

Roglen Industry > Privacy Policy

Last Updated: (16.02.2025)
Validity: roglen.com.tr

At Roglen, we are committed to protecting the personal data, privacy, and security of our users at the highest standards. This Privacy Policy outlines the data we collect, how we use it, how we store it, when we share it with third parties, and your rights as a user.

Please read this policy carefully. By using Roglen’s services, you agree to this policy.

1. COLLECTED DATA AND COLLECTION METHODS

At Roglen, we may collect various types of data through our website and the services we offer:

1.1. Automatically Collected Data
When you visit our website, the following data may be collected automatically:

  • IP Address
  • Browser Information (User Agent, operating system, browser type, version, screen resolution)
  • Device Information (Mobile, tablet, desktop, etc.)
  • Log Data (Visited pages, referral sources, date/time stamps, connection duration)
  • Cookies and Tracking Technologies (User behavior data gathered through tools like Google Analytics, Facebook Pixel, Hotjar, etc.)

1.2. Data Provided by Users
When using our services or contacting us, you may voluntarily provide the following data:

  • Name, Surname
  • Email Address
  • Phone Number
  • Company Information (if applicable)
  • Address Information
  • Payment Information (For orders, but card details are stored in an encrypted format)
  • Support Requests and Form Messages

1.3. Data Received from Third Parties
In some cases, we may receive data from third parties to provide better services, such as:

  • Analytical data received from platforms like Google and Facebook
  • Invoice information verified by payment providers

2. PURPOSES OF DATA USE

We may use the collected personal data for the following purposes:

  • Service Provision and Management – To improve our website, services, and user experience.
  • Customer Support and Communication – To answer your questions, provide support, and respond to your requests.
  • Personalization and Marketing – To understand user preferences and offer personalized content and advertisements.
  • Security and Fraud Prevention – To prevent misuse, authenticate identities, and comply with legal obligations.
  • Legal Obligations – To maintain records in compliance with tax laws, invoice procedures, and official requests.

3. DATA STORAGE PERIOD AND PROTECTION METHODS

We store the data we collect for as long as necessary and protect it with the following security measures:

3.1. Storage Period

  • User account information: Until the account is deleted
  • Customer support requests: 5 years
  • Cookies and analytical data: 6 months – 2 years
  • Invoice and payment information: At least 5 years in compliance with tax legislation

3.2. Protection Methods

  • Encryption: All sensitive data is protected with AES-256 encryption.
  • Firewalls and DDoS Protection
  • Authorized Access: Only authorized personnel have access to the relevant data.
  • Two-Factor Authentication: User accounts are protected with additional security layers.

4. SHARING WITH THIRD PARTIES

Roglen never sells or trades your personal data with third parties. However, data may be shared with authorized service providers and official authorities in certain circumstances for service functionality:

  • Legal Obligations: Data may be shared with official authorities when required by court orders, fraud investigations, or legal obligations.
  • Service Providers: Data may be shared with contracted third-party services such as web hosting, payment infrastructure, and analytics services (e.g., Google Analytics, Facebook Pixel, etc.).

All third parties are responsible for fulfilling their obligations under confidentiality agreements.

5. USER RIGHTS

Roglen recognizes the following rights in accordance with the KVKK (Personal Data Protection Law) and GDPR (General Data Protection Regulation):

  • Right of Access: You may request information on how your personal data is being used.
  • Right to Rectification: You may request corrections to inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data.
  • Right to Data Portability: You may request the transfer of your personal data to another provider.
  • Right to Object: You may object to specific data processing activities.

To exercise these rights, you can send a written request to [info@roglen.com.tr].

6. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to improve the user experience and perform analytics. You can review our Cookie Policy on the Cookie Policy Page.

7. CHANGES TO THE PRIVACY POLICY

This privacy policy may be updated. Updates will be announced on roglen.com.tr.

📞 For more information, contact us:
✉ Email: [info@roglen.com.tr]